TERMS & CONDITIONS
All website orders are subjected to the following terms and conditions. Terms and conditions might be updated to remain in compliance with local legal regulations; therefore, we reserve the right to modify our terms and conditions over the time.
- The Vendor
The below terms and conditions apply to Viktor & Sashas, here after “the company”.
Company registered address:
Viktor & Sasha Pte Ltd, UEN 202111791N
160 Robinson Road, #14-04 Singapore
Business Federation Centre
The below terms and conditions (here after the “terms and conditions”) are exclusively ruling sales initiated from the website www.viktorandsasha.com (here after “the website”) for items offered online to buyers seen as consumers (here after the “customers”). They explain in detail the conditions of order, payment, delivery and after- sales service.
Terms and conditions apply to the customer who places an order on the website.
The company may change terms and conditions anytime. If terms and conditions were to change between order and delivery date, the ones applicable would be the ones at the order date.
Viktor & Sashas’ collection (here after “the products”) are exclusively sellable to final buyers. Retailers or intermediaries working for retailers cannot buy from the website. Consequently, customers confirm that they are final buyers and have no intention and interest in re-selling in a commercial way.
When creating their account, information provided by the customers must be accurate and up-to-date at all times. Viktor & Sasha reserves the right not to proceed with any orders which would not be compliant with the above commercial policy, or with any orders initiated from customers not clearly identified as consumers.
4.1 Products description
Sellable items are the items visible online by the customer while browsing through the website.
Pictures from the website may differ slightly from the actual color of the products; this may be caused by computer screen lighting, or photo-shooting lighting.
Products sold on the website are all second hand items. Although we have carefully checked every piece we cannot be held responsible if you detect a defect (stain, little hole, etc) after your purchase and the return/refund deadline of 14 days following your purchase.
Please refer to the condition status, notes and pictures for more information on the product you’re buying.
Prices indicated on the website are in the currency of the country based on your IP location or manual selection. Prices are converted from the product base price in SGD to any currency using a daily FX rate with an added 2% currency conversion fee offset. Delivery fees are not included in the indicated price, and will remain additional to the sales price.
No order from the website will be validated without accepting the terms and conditions. Therefore, each validated order means that terms and conditions, prices and products have been validated by the customer.
Orders are definitive once full payment (including delivery charges if any) has been processed and validated. Before processing the payment, customers must check their order and the final sale amount. It is the customers’ responsibility to correct potential mistakes.
Once the order is confirmed, customers will receive a confirmation email.
The company reserves the right to refuse your order if we are unable to obtain payment, or otherwise at our discretion. The company will be the sole judge when declining orders.
- Methods of payment
Payment for orders placed via our online store can be done by credit or debit card via the Stripe payment platform.
The “Company” accepts payments in any currency supported by Stripe ( full list of supported currencies here), for any countries with currencies outside of this list we will default to SGD. Note that all payments in any currency aside from the store base currency SGD will have a 2% currency conversion fee included in the price.
- Delivery and delivery lead-time
In compliance to the “Company” terms and conditions, products will be sent to the shipping address indicated by the customer when entering his order online.
All orders placed and validated before 2 pm local time (GMT+1), from Monday to Friday (holidays excluded) will be prepared and shipped the next day.
Shipping time is approximate, and under the responsibility of the carrier companies.
Items damaged or lost after delivery : without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
8.1 Viktor & Sasha guarantees that any Product delivered to the Buyer is not counterfeit.
8.2 The Buyer may assert the inauthenticity of an item by contacting Viktor & Sasha in writing. If the assertion is deemed substantive, Viktor & Sasha will collect the Product to investigate in good faith. A substantive assertion shall be defined as based on written evidence from a credible source such as the brand owner or another internationally reputable commercial organization specialized in second hand branded luxury.
8.3 As part of its investigation, Viktor & Sasha will review all the information available and provided and may consult with relevant experts to arrive at a final good faith determination.
8.4 The Buyer understands and acknowledges that Viktor & Sasha may require an indefinite amount of time to investigate any assertion and arrive at a determination.
8.5 Viktor & Sashas’ determination will be final. If the Product is confirmed to be the same one delivered to the Buyer and is determined to be counterfeit, Viktor & Sasha will refund the Buyer in full.
- Return and Refund
9.1 The Buyer can decide to return any of the Sale Item(s. He must contact Viktor & Sashas within 14 days of receipt of the Sale Item(s) by email to email@example.com with respect to the Return Item(s). Viktor & Sasha will acknowledge the return request and advise the return address for the items. The Buyer is not required to justify the reason for the return.
9.2 Following the acknowledgement of return, the buyer will be required to return the item to Viktor & Sasha within the 14 days limit. Returning the Item(s) to Viktor & Sasha is at the expense of the Buyer and Viktor & Sasha will not be liable to compensate the Buyer for the same. Viktor & Sasha recommends that the Buyer sends it by recorded or special delivery. The item(s) can also be dropped off at the requested location by the buyer himself. Viktor & Sasha cannot take responsibility for Return Item(s) lost without proof of postage and the parcel will be at the responsibility of the Buyer until it reaches Viktor & Sasha. Any Return Item(s) lost and/or damaged on the way to delivery to Viktor & Sasha will be the liability of the Buyer and the Buyer will not be returned the price amount of the Return Item(s) if any such damage and/or loss occurs. The Return Item(s) would be treated as a usual Sale Item(s) and as if it had not been returned at all.
9.3 Provided we receive the Return Item(s) in the same condition as that in which Viktor & Sasha sent it to the Buyer, we shall refund the cost of the Return Item(s) less the original shipping cost within 15 working days of receipt of the Return Item(s). Where the cause of Return Item(s) is due to damage, provided however, such damage has not been disclosed in the description, Viktor & Sasha shall not deduct the original shipping cost from the amount refunded. Payments will be refunded through the same payment channel as the order or by Paynow/Paylah, and not refunded in Cash
9.4 Returns outside of the timeframes described above won’t be accepted by Viktor & Sasha.
9.5 These above policies only apply to purchases done on-line. Viktor & Sasha do not accept returns of products purchased during a physical transaction (physical pop up)
All information, pictures, designs, renderings of all types, as well as any type of content displayed on the website www.viktorandsasha.com are sole property of Viktor & Sasha. Consequently, they cannot be reproduced or used in any ways without the express authorization of the Company.
- Personal data
The Company informs the customers that all personal data left on the website is processed through automatic data software and can be used several times to that aim.
The personal data collected on the website is necessary to process orders. Data can be used as well for prospective matters by the Company. Personal data collected by the Company is restricted to internal use only. Customers’ personal data is kept by the company for a limited amount of time, strictly related to the company needs.
Customers can access, modify, and deny the use of their personal data at any times through the following e-mail address: firstname.lastname@example.org
- Litigation and law
All sales contracted through the website www.viktorandsasha.com are submitted to Singapourian Law. In case of a dispute, amicable settlement will be considered prior to any legal action. Failing this, all litigation cases related to the current contract application (validity, understanding, performing, cancellation), consequences and results will be handled by the dedicated court in compliance with common law competency rules.