Frequently Asked Questions
Yes, we guarantee 100% authenticity on every item we sell. We specialize in luxury brands like Bonpoint, Jacadi, Gucci, and Ralph Lauren. Every single piece undergoes a rigorous multi-point physical inspection by our experts in Singapore to verify tags, stitching, fabric quality, and serial numbers before it is listed. We have a zero-tolerance policy for counterfeits.
We only sell items that are in excellent condition. We reject items with visible stains, significant wear, or damage. We use a strict 4-tier grading system so you know exactly what you are buying:
New with Tags: Never worn, original tags attached, giftable.
Pristine: Like new, worn once or twice, no signs of wear.
Very Good: Lightly worn but well-cared for.
Good: Minor wash wear, but plenty of life left (and priced accordingly).
Yes, every pre-loved item is professionally laundered or steamed before it reaches you. Hygiene is our top priority. When you open a Viktor & Sasha package, the clothes are fresh, clean, and ready for your child to wear immediately.
French luxury brands typically run smaller than standard US or UK sizing. For brands like Jacadi, Bonpoint, and Petit Bateau, we generally recommend sizing up if your child is between sizes. For example, a “2 Years” size often fits a 12-18 month old best. Please check the specific measurements provided on each product page or consult our [Size Guide].
Yes, we want you to love your purchase. We accept returns within 14 days of purchase. Because every item is unique, we highly recommend checking the detailed measurements listed in the description before buying to ensure the perfect fit.
We offer a hassle-free “White Glove” consignment service for families in Singapore. Simply fill out our [Sell Form], and we can arrange a courier collection or you can drop off items at our partner locations. We handle everything from photography to listing and shipping. You earn a competitive commission once your items sell.
We focus on premium and luxury designer childrenswear. Our most accepted brands include Bonpoint, Jacadi, Ralph Lauren, Burberry, Gucci, Stella McCartney Kids, and Chloe. We look for items that are current (less than 3 years old) and in excellent condition.
ou can shop a curated selection of our items at our physical partner locations in Singapore. We are stocked at Looqal (Tanglin Mall & i12 Katong) and Swapaholic (Clarke Quay). Please note that our full inventory is available online, while our partner stores carry a rotating edit of our best pieces.
We offer fast, local courier delivery within 1-3 business days. Since all our stock is held locally in Singapore, you don’t have to wait for international shipping. Order by 2pm for priority dispatch.
Ready to find treasures?
Discover our latest curated arrivals from Bonpoint, Jacadi, and more.
Shop New ArrivalsKid’s wardrobe overflowing?
Turn your outgrown premium kids’ clothes into cash with our white-glove service
STart Selling with us